Q.

I would like to make reservations 10 rooms over.

A.

We are sorry. You can not make reservations 10 rooms over by Eslead Hotels official web sites.
Please contact each Eslead hotels directly by the telephone or E-Mail.

Q.

Is it possible to confirm the details of reservations made through online travel agent (EXPEDIA, Booking.com, Agoda, Ctrip, etc.)?

A.

It is not possible to confirm reservations made outside of our official website.
Please contact the online travel agent with whom you made your reservation.

Q.

Is it possible to change the details of reservations made through online travel agent (EXPEDIA, Booking.com, Agoda, Ctrip, etc.)?

A.

It is not possible to change reservations made outside of our official website.
Please contact the online travel agency with whom you made your reservation.

Q.

Is it possible to shorten the length of the stay that I have reserved?

A.

There is a URL link in a booking confirmation. You can possible to shorten the length of the stay by it.
Please make a new reservation for your desired stay length, then cancel your existing reservation.

Q.

Is it possible to extend the length of the stay that I have reserved?

A.

For lengthening stays, please either make a new reservation by Eslead Hotels official web sites, or contact us directly by the telephone or E-Mail.

Q.

When is my booking confirmed?

A.

As soon as you have completed your online reservation at Eslead Hotels officialweb sites, a booking confirmation will be sent to the email address provided. The confirmation includes all other details about your reservation. This means your reservation is successfully completed.

Q.

How much is the cancellation fee?

A.

【Basic Cancellation Fee】
3 days before : 10%
1 day before : 30%
On the day of check in : 100%
No-Show : 100%
(Attention)
The cancellation fee different the promotions.
For 10 rooms or more, please contact us for details.

Q.

How do I make amendments to my reservation after check in?

A.

Please ask the front desk.
The front desk accepts requests to change your reservation.

Q.

I have booked a smoking room, but is it possible to change to a non smoking room?

A.

All roomsof Eslead Hotel is non smoking room. Smorking is not allowed in the rooms. If you smoked cigarettes in the room, you will have to pay the penalty.
There is a smoking corner and a smoking ashtray in each Eslead Hotels.

Q.

Can I reserve same floor with my family or my friends, or two adjoining rooms?

A.

We are sorry. Eslead Hotels official web sites can not make reservations that way.
If you contact us beforehand, we will take your request.
However, depending on room availability, we may not be able to meet your requests.

Q.

I would like to stay for sightseeing in Osaka.
Which hotel is the best Eslead Hotels?

A.

Osaka offers so much to see and experience that it is best to plan in advance, decide where you want to go, and choose a hotel nearby. Please note that all Eslead Hotels in Osaka are only 30 minutes by train from most of the popular sites in the city.
And all Eslead Hotels are in the middle of the city center.

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