Thank you very much for your continued patronage of ESLEAD HOTEL.

Please be aware of phishing scams in which individuals impersonate our hotel or accommodation booking services in an attempt to unlawfully obtain guests’ credit card information, personal information, and other sensitive data.

In connection with hotel reservations, you may receive suspicious messages via WhatsApp or other social media and messaging services, email, SMS, or other channels requesting you to confirm or complete your reservation, re-enter your credit card information, make an urgent payment, or take other actions.

Please exercise extreme caution if you receive messages containing requests such as:

“You need to confirm your reservation.”
“Please re-enter your credit card information.”
“We have been unable to confirm your payment. Please make a payment immediately.”
“If you do not complete the required procedure, your reservation will be canceled.”

Even if the message includes the hotel’s name or details of your reservation, it may not be an official communication from the hotel or the booking service.

If you receive a suspicious message, please take the following precautions:

Do not open any URL or link included in the message.
Do not enter your credit card information or personal information.
Do not reply to suspicious messages.
Do not make any payment or transfer money based on the instructions in the message.

If you need to check your reservation, do not use any links or contact information provided in the suspicious message. Instead, please contact the appropriate official channel according to how you made your reservation.

■ If you made your reservation through the official Eslead Hotel website

Please contact Eslead Hotel directly through our official contact channels.

＜Contact Information for This Matter＞

Tel: 06-6632-8727 — Eslead Hotel Namba South 3, Front Desk
Email: https://www.eslead-hotel.com/en/contact/

For reservations made through our official website, reservation details are sent by email or SMS after the reservation has been completed.

■ If you made your reservation through an external booking website

If you made your reservation through a booking service other than Eslead Hotel, such as Booking.com, Expedia, or Agoda, please do not use any links included in suspicious emails or messages. Instead, contact the booking service through its official website or official app.

■ If you have already entered your information or made a payment

If you have entered your credit card information or personal information on a suspicious website, or if you have made a payment or money transfer as instructed in a suspicious message, please contact your credit card company or financial institution immediately.

We sincerely appreciate your understanding and cooperation in helping us ensure that all our guests can use our services safely and securely.

Eslead Hotel Management Co., Ltd.