Frequently Asked Questions
Q&ATopics
Q.I want to have something I purchased online (e.g., Amazon) shipped to the hotel.
A.
If you are staying us, you can have packages delivered directly by the delivery company.
Deliveries to the front desk are accepted between 15:00 and 20:00.
Unfortunately, we cannot accept deliveries outside of these hours.
Please provide the following information on the package slip when arranging delivery:
1. Your name (the name of the person who made the reservation)
2. Reservation number
3. Check-in date
Note: Please note that we cannot accept items that require refrigeration or freezing or cash-on-delivery items. You can have packages delivered from the day before check-in, but we cannot hand over packages outside of the 15:00 to 20:00 time frame.
Deliveries to the front desk are accepted between 15:00 and 20:00.
Unfortunately, we cannot accept deliveries outside of these hours.
Please provide the following information on the package slip when arranging delivery:
1. Your name (the name of the person who made the reservation)
2. Reservation number
3. Check-in date
Note: Please note that we cannot accept items that require refrigeration or freezing or cash-on-delivery items. You can have packages delivered from the day before check-in, but we cannot hand over packages outside of the 15:00 to 20:00 time frame.
Q.After checking out, I plan to check in again at the same hotel in a few days. Can you store my luggage during that time?
A.
If you are checking back in within a few days, we can store your luggage. However, if there is a significant gap between stays, we may not be able to accommodate your request due to a lack of space.
Please note that we cannot accept valuables or items that require refrigeration or freezing.
Please note that we cannot accept valuables or items that require refrigeration or freezing.
Q.Can I have my luggage stored before check-in or after check-out?
A.
Each hotel has a self-service cloak room with chain locks available in the lobby.
Space is limited, so if there's no room, please use coin lockers in the surrounding neighborhood. Valuables, perishables, or items that require refrigeration or freezing cannot be accepted.
Space is limited, so if there's no room, please use coin lockers in the surrounding neighborhood. Valuables, perishables, or items that require refrigeration or freezing cannot be accepted.
Q.I want to send a package or mail to the hotel in advance in preparation for my arrival.
A.
[Eslead Hotel Namba South III]
Please be sure to include your check-in date and time when sending your luggage before your stay.
Please write "Eslead Hotel Namba South III Front Desk" as the address.
If you are staying in Japan, you can receive the package directly from the delivery company.
When receiving your luggage during your stay, please include your room number in the address.
When arranging delivery, please include the following information on the package slip.
1. Name (name of person who made the reservation)
2.Reservation number
3.Check-in date
*Please note that we cannot accept items that require freezing or refrigeration, or other packages that are paid on delivery. Please note that although you can pick up your luggage from the day before check-in, we will not be able to hand over your luggage any time other than 3:00pm to 8:00pm.
[Eslead Hotel Osaka Tsuruhashi/Eslead Hotel Namba Daikokucho]
Please be sure to specify the time when shipping, as there are times when the staff will not be at the front desk.
If you send luggage before your stay, we will accept delivery requests from 4:00 PM to 7:00 PM.
If you are staying in Japan, you can receive the package directly from the delivery company.
When receiving your luggage during your stay, please include your room number in the address.
We do not accept deliveries outside of the above hours.
Thank you for your understanding.
When arranging delivery, please include the following information on the package slip.
1. Name (name of person who made the reservation)
2.Reservation number
3.Check-in date
*Please note that we cannot accept items that require freezing or refrigeration, or other packages that are paid on delivery. Please note that you can receive your luggage from the day before your check-in date, but we will not be able to hand over your luggage any time other than from 4:00 PM to 7:00 PM.
Please be sure to include your check-in date and time when sending your luggage before your stay.
Please write "Eslead Hotel Namba South III Front Desk" as the address.
If you are staying in Japan, you can receive the package directly from the delivery company.
When receiving your luggage during your stay, please include your room number in the address.
When arranging delivery, please include the following information on the package slip.
1. Name (name of person who made the reservation)
2.Reservation number
3.Check-in date
*Please note that we cannot accept items that require freezing or refrigeration, or other packages that are paid on delivery. Please note that although you can pick up your luggage from the day before check-in, we will not be able to hand over your luggage any time other than 3:00pm to 8:00pm.
[Eslead Hotel Osaka Tsuruhashi/Eslead Hotel Namba Daikokucho]
Please be sure to specify the time when shipping, as there are times when the staff will not be at the front desk.
If you send luggage before your stay, we will accept delivery requests from 4:00 PM to 7:00 PM.
If you are staying in Japan, you can receive the package directly from the delivery company.
When receiving your luggage during your stay, please include your room number in the address.
We do not accept deliveries outside of the above hours.
Thank you for your understanding.
When arranging delivery, please include the following information on the package slip.
1. Name (name of person who made the reservation)
2.Reservation number
3.Check-in date
*Please note that we cannot accept items that require freezing or refrigeration, or other packages that are paid on delivery. Please note that you can receive your luggage from the day before your check-in date, but we will not be able to hand over your luggage any time other than from 4:00 PM to 7:00 PM.
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